News | MaxContact Australia

The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts.

For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has...

The evolution of call centre software has been a steady one. While it still serves the same purpose as that of simple contact management systems, it has become more integrated and efficient with time. Taking into account the...

A call management software is one of the most important tools in a call centre. Having the best of the best call management software guarantees your business smooth and flawless communication channels both within and outside the...

Today, organisations are facing an acceleration of digitisation in their customer interactions by three to four years. Organisations will have to take on more digital business models in order to adapt and survive. This raises an...

To fuel organisational growth and decisions, data-driven businesses make use of interactions with customers and research to gain key insight into consumption patterns and consumer sentiments. In the era of shifting consumer...

So you’ve reached out to your lead via call and they’ve not answered. What do you do next? Leave a voicemail message? Hope they call back? Call them again the next day?

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.

Inbound contact centres can be inefficient places. Not because agents drag the chain but because there’s not a lot for them to do if the calls don’t come in thick and fast.