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The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Hands up if telemarketing is still one of the primary means by which your enterprise wins or retains business?
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The MaxContact solution now allows contact centre agents to interact with customers from any Teams endpoint and helps contact centre agents and business users communicate and collaborate more effectively.
Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound.
