As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to Daniel Harding, our Director of Australian Operations....
by Kylie Johanson | Sep 30, 2021 |
Is your call centre business taking advantage of the advanced technological solutions available? Various tools, such as scripting, self-service IVR solutions, and business insights help improve productivity and streamline workflow in call centres.
by Kylie Johanson | Aug 20, 2021 |
Making sure your digital channels are an asset, not a liability.
Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.
by Kylie Johanson | Jul 22, 2021 |
Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly, writes MaxContact’s Daniel Harding