News | MaxContact Australia

Today, organisations are facing an acceleration of digitisation in their customer interactions by three to four years. Organisations will have to take on more digital business models in order to adapt and survive. This raises an...

To fuel organisational growth and decisions, data-driven businesses make use of interactions with customers and research to gain key insight into consumption patterns and consumer sentiments. In the era of shifting consumer...

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. To kick us off this month we want to introduce you to Kylie Johanson

When it comes to customer service, call centres act as the point of contact for a representative to connect with a customer one-on-one, providing them effective solutions for any issues or enquiries. With your contact centre...

So you’ve reached out to your lead via call and they’ve not answered. What do you do next? Leave a voicemail message? Hope they call back? Call them again the next day?

When you call a company, the person you’re looking for doesn’t always pick up the phone right away. That’s because a customer doesn’t always have access to each and every department or employee’s phone number. Most customers call...

Running a call centre can sometimes feel like an impossible juggling act. No matter how skilled your professional agents are, the process of manual dialling is often fraught with disruptions like interruptive answering machines,...