News | MaxContact Australia

What is Inbound Call Centre Software, and what are the benefits to your business?  

How a modernised Interactive Voice Response design (IVR) can help reduce labour cost and enhance your overall customer service strategy and performance.  

What is dynamic Agent Scripting Software, and how does it improve your customer's journey?  

How choosing the right strategy will increase your debt recovery collections.  

Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.  

Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?  

    What is Workforce Management Software, and what are the benefits to your business? The workforce is often a business's most significant expense, and lacking a reliable means to manage it will result in untracked time, overlapping employee leave and...

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to John Burnett, our Customer Success Manager.

The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts. However, managing a call centre is not a simple...

For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has made inbound call management...