News | MaxContact Australia

When it comes to customer service, call centres act as the point of contact for a representative to connect with a customer one-on-one, providing them effective solutions for any issues or enquiries. With your contact centre agents on the front line, they...

So you’ve reached out to your lead via call and they’ve not answered. What do you do next? Leave a voicemail message? Hope they call back? Call them again the next day?

When you call a company, the person you’re looking for doesn’t always pick up the phone right away. That’s because a customer doesn’t always have access to each and every department or employee’s phone number. Most customers call one phone number, and an...

Running a call centre can sometimes feel like an impossible juggling act. No matter how skilled your professional agents are, the process of manual dialling is often fraught with disruptions like interruptive answering machines, disconnected calls,...

Making sure your digital channels are an asset, not a liability. 

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.

Inbound contact centres can be inefficient places. Not because agents drag the chain but because there’s not a lot for them to do if the calls don’t come in thick and fast. 

Are you sitting atop a valuable, untapped commodity? Data is frequently referred to as ‘the new oil’ because of the extraordinary value it can generate. Not in its raw form, but refined and analysed to produce business insights.

Does your organisation still rely heavily on telemarketing to keep business ticking over? Although digital marketing and advertising are becoming more popular, having a team of agents connecting with customers on the good old ‘dog and bone’ continues to...

Worried your business could be hacked, or crippled by malware? Or that it might become the latest victim of an embarrassing and expensive data breach that compromises the privacy of your suppliers and customers?