What is Inbound Call Centre Software, and what are the benefits to your business?
News | MaxContact Australia
Discover what people have been saying about MaxContact in online publications referencing the company and its contact centre solutions
IVR does not have to be stuck in the old ages
by Daniel Harding | Apr 27, 2022 |
How a modernised Interactive Voice Response design (IVR) can help reduce labour cost and enhance your overall customer service strategy and performance.
An Intriguing Approach to maximise your dialler output
by John Burnett | Apr 21, 2022 |
What is dynamic Agent Scripting Software, and how does it improve your customer's journey?
The Miracle of Debt Collection Solutions
by Daniel Harding | Apr 20, 2022 |
How choosing the right strategy will increase your debt recovery collections.
Why should your business invest in a Hosted Contact Centre Service in 2022?
by Daniel Harding | Apr 14, 2022 |
Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.
10 Advantages of Using an Outbound Predictive Dialler in Your Call Centre
by Daniel Harding | Mar 25, 2022 |
Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?
How Workforce Management Software can help improve operational efficiency within your business
by John Burnett | Mar 21, 2022 |
What is Workforce Management Software, and what are the benefits to your business? The workforce is often a business's most significant expense, and lacking a reliable means to manage it will result in untracked time, overlapping employee leave and...
Meet MaxContact: John Burnett
by Kylie Johanson | Feb 16, 2022 |
As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to John Burnett, our Customer Success Manager.
4 Best Outbound Call Centre Solutions to Improve Efficiency and Results
by Daniel Harding | Dec 20, 2021 | Latest News
The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts. However, managing a call centre is not a simple...
4 Benefits of Using an Inbound Call Management Software
by Daniel Harding | Dec 14, 2021 | Latest News
For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has made inbound call management...
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